Privacy Policy

Effective Date: 25 October 2026

1. Introduction

QTM provides technology solutions that enable independent vendors to manage their online stores, receive orders, facilitate payments and manage customer interactions. This Privacy Policy explains how personal information is collected, used, stored and shared when you visit or use a QTM-powered website.

2. Information We Collect

Depending on how you use the website, we may collect:

• Personal information such as your name, mobile number and email address.
• Order information, including products purchased, order history and delivery address.
• Payment transaction details, such as payment status and transaction reference numbers.
• Account information and website preferences.
• Technical information, such as browser type, device information and website usage data.

3. How We Use Your Information

Your information may be used to:

• Process orders and facilitate order fulfilment.
• Enable customer communication and delivery coordination.
• Facilitate online payments and verify transactions.
• Handle complaints, cancellations and eligible refunds.
• Maintain website functionality, security and performance.
• Prevent fraud and unauthorised activities.
• Meet applicable legal and regulatory obligations.

4. Sharing of Information

QTM may share relevant information with:

• Vendors: To prepare orders, arrange delivery and provide customer support.
• Payment gateways: To process payments, verify transactions and facilitate eligible refunds.
• Delivery partners: To fulfil delivery requests where applicable.
• Technology and service providers: To operate, maintain and secure the website.
• Authorities: Where disclosure is required or permitted by applicable law.

QTM does not sell personal information to third parties for their independent marketing purposes.

5. Payment Information

Online payments may be processed through third-party payment gateways integrated with the platform. QTM may receive transaction references, payment status and related information needed to manage orders and payment enquiries.

Payment information handled directly by a payment gateway is subject to that provider’s applicable privacy and security practices.

6. Cookies

QTM-powered websites may use cookies and similar technologies to support website functionality, improve user experience, maintain login sessions and facilitate shopping and ordering.

6.1 Essential Cookies

Essential cookies may be used to maintain login sessions, support security, remember shopping cart contents and enable checkout and other requested website features.

6.2 Login and Account Cookies

When you log in, cookies may be used to maintain your session and remember certain account or display preferences. Their duration depends on the website configuration and the options you select.

6.3 Shopping Cart and Checkout Cookies

Cookies or similar technologies may be used to remember cart contents, maintain checkout sessions and support order processing.

6.4 Preferences and Analytics

Cookies may be used to remember website preferences and, where enabled, understand website usage and improve performance. Third-party services integrated into the website may also use cookies or similar technologies.

6.5 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect features such as login, shopping carts and checkout.

Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.

7. Media and Uploaded Images

If you upload images to a QTM-powered website, avoid including embedded location information (EXIF GPS data) unless necessary. Visitors who can access and download those images may be able to extract embedded location information.

Vendors should ensure that images and other content they upload do not disclose personal information unnecessarily and that they have the necessary rights to use the content.

8. Data Security and Retention

QTM takes reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is retained for as long as necessary to provide services, maintain transaction records, resolve disputes and comply with applicable legal requirements.

No electronic storage or transmission method can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of your personal information, withdraw consent where applicable, or raise concerns about its processing.

Some information may need to be retained to comply with legal obligations or resolve transactions and disputes.

To submit a privacy-related request, contact us using the details in Section 13.

10. Third-Party Websites and Services

The website may contain links to or integrations with third-party services, including payment gateways, delivery services and embedded content.

Those third parties may process information under their own privacy policies. We encourage you to review their policies before using their services.

11. Children’s Privacy

Our services are intended for individuals legally permitted to use them. Where personal information relating to children is processed, applicable legal requirements, including any required parental consent and safeguards, will be followed.

12. Changes to This Privacy Policy

QTM may update this Privacy Policy to reflect changes in its services, technology or legal requirements. Updated versions will be published on the relevant website with a revised effective date.

13. Contact Us

For privacy-related questions, requests or complaints, contact:

Platform: QTM
Email: support@qtmapp.com